Shipping policy

Shipping Policy

Last updated: May 2026

At Foundry Lane, we are committed to providing a smooth and reliable delivery experience for every customer.

1. Processing & Delivery Times

Orders are typically processed within 1–4 business days.

Estimated delivery times after processing:

  • United States: 6–12 business days

  • United Kingdom: 6–12 business days

  • Canada: 6–12 business days

  • Australia: 6–12 business days

  • New Zealand: 6–12 business days

Please note that delivery times are estimates and may vary depending on customs clearance, carrier delays, weather conditions, or periods of high demand.

During holidays or peak seasons, some orders may require additional processing time.

2. Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Foundry Lane is not responsible for delivery issues caused by:

  • Incorrect or incomplete addresses

  • Failed delivery attempts

  • Refused deliveries

Once an order has been dispatched, we are unable to modify the shipping address.

3. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can track your order anytime using the tracking page available on our website.

If you do not receive tracking information within a few business days after placing your order, please contact us.

4. Lost or Delayed Packages

If your package is confirmed lost during transit due to a carrier or logistics issue, we will provide a replacement or refund at no additional cost.

If your order appears delayed, please first review the tracking information provided. If there are no updates or you require assistance, contact our support team and we will help investigate the issue.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Foundry Lane is not responsible for customs delays or import restrictions.

6. Payment Methods

We currently accept secure payments through:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

All payments are securely processed through encrypted SSL technology.

We do not store or have access to your full payment information.

7. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Foundry Lane
Email: sales@foundrylane.store
Phone: +1 575-212-1898

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM