Refund policy

Refund & Return Policy

Last updated: May 2026

At Foundry Lane, we want you to feel confident with every purchase. If you are not fully satisfied with your order, we're here to help.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition

  • All original packaging, accessories, and components must be included

  • The item must not show signs of wear, damage, or alteration

We reserve the right to refuse returns that do not meet these conditions.

2. Return Requests

To request a return, please contact us before sending any item back.

Email: sales@foundrylane.store
Phone: +1 575-212-1898

Please include:

  • Your order number

  • Full name

  • Shipping address

  • Reason for the return

  • Photos of the item if damaged or incorrect

Unauthorized returns may not be accepted.

3. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a tracked shipping method, as Foundry Lane is not responsible for lost return shipments.

The return address will be provided after approval.

4. Refunds

Once your return has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method within 7 business days.

Shipping fees are non-refundable unless required by law.

If the returned item does not meet the return conditions, the refund may be denied.

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Order number

  • Description of the issue

  • Clear photos of the product and packaging

If approved, we may offer:

  • A replacement at no additional cost

  • A full refund

  • Store credit

You may not be required to return the damaged item.

6. Order Changes & Cancellations

Orders may be cancelled or modified within 24 hours of purchase.

Once an order has been processed or shipped, we are unable to cancel or modify it.

7. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products

  • Items returned in used or damaged condition

  • Gift cards

  • Clearance or final sale items

8. Contact Information

For any questions regarding returns or refunds, please contact us:

Foundry Lane
Email: sales@foundrylane.store
Phone: +1 575-212-1898